Shipping policy

    Shipping Policy

    At OCAG, we are committed to delivering your order safely and efficiently. Please review our shipping policy below to understand how and when your order will arrive.

    Order Processing Time

    All orders are processed within [1–3 business days] (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.

    During high-volume periods, processing times may be slightly extended. We appreciate your patience and understanding.

    Shipping Rates & Delivery Estimates

    Shipping charges for your order will be calculated and displayed at checkout.

    Estimated delivery times are as follows:

    • Standard Shipping: [5–10 business days]

    • Expedited Shipping: [2–5 business days]

    • International Shipping: [7–21 business days, depending on destination]

    Delivery times are estimates and may vary due to carrier delays, customs processing, or unforeseen circumstances beyond our control.

    Domestic Shipping

    We currently ship to [list of countries or “all U.S. states”]. Orders are shipped via trusted carriers to ensure reliable delivery.

    International Shipping

    We offer international shipping to select countries. Please note:

    • International shipping times vary by destination

    • Customs duties, taxes, and import fees are the responsibility of the customer

    • OCAG is not responsible for delays caused by customs clearance

    Order Tracking

    Once your order ships, you will receive a confirmation email containing your tracking number. Please allow up to 24 hours for tracking information to update.

    Shipping Delays

    While we strive to meet all estimated delivery times, delays can occasionally occur due to weather conditions, carrier issues, or high order volumes. OCAG is not liable for shipping delays outside of our control.

    Incorrect Address & Undeliverable Packages

    Please ensure your shipping address is correct at checkout. OCAG is not responsible for orders shipped to incorrectly provided addresses or packages returned as undeliverable.

    If an order is returned to us due to an incorrect address, additional shipping fees may apply.

    Lost or Damaged Packages

    If your order arrives damaged or is lost in transit, please contact us at info.ocag@gmail.com within [7 days] of delivery (or expected delivery). We will work with the carrier to resolve the issue as quickly as possible.

    Contact Us

    If you have any questions about shipping or your order, please contact us at:

    📧 info.ocag@gmail.com

    Reliable shipping, clear communication, and doing things the right way — that’s the OCAG standard.